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Data & Reporting APIs

Build reports that give answers

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Top features


Pull data on chat duration, response times, CSAT, and a variety of typical customer care metrics.

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If native LiveChat metrics are not enough, you can easily build all variety of metrics using custom properties.

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Create automation flows that are driven fully by data. Automate queue limits, tagging and many other actions.

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See Reports API Docs

Get the whole package

Dashboards & reports with CSAT metrics

Pull standard customer service data and mash them together into very specific metrics. Create custom reports that meet individual use cases perfectly.

Powerful APIs to build custom metrics

Every bit of data is accessible via APIs. Also, every bit of data may be enriched with a specific property. With our reporting API, you can count the occurrences of certain words, calculate the agent loads or analyze the traffic trends.

Data-driven automations & decision making

Make data work for people. Automate their jobs with scripts and routines. Equip teams and managers with precise information, so their decisions are always backed up with data.

Analyze Platform data with your favorite tools

With LiveChat Reporting APIs and export functionalities, you can put LiveChat data into any BI system of choice.

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Omnichannel API

Open messaging protocol for all types of communication.

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Open Agent App

A unified operating system for teams that value productivity.

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Open Chat Widget

Beautiful widget for demanding developers and designers.

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Build reports that actually help your team