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Top features overview
Chats Metrics
Pull data on chat duration, response times, CSAT, and a variety of typical customer care metrics.
Read moreCustom Properties
If native LiveChat metrics are not enough, you can easily build all variety of metrics using custom properties.
Read moreData-driven flows
Create automation flows that are driven fully by data. Automate queue limits, tagging and many other actions.
Read moreGet the whole package
Dashboards & reports with CSAT
metrics
Pull standard customer service data and mash them together into very specific metrics. Create custom reports that meet individual use cases perfectly.
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Powerful APIs to build custom
metrics
Every bit of data is accessible via APIs. Also, every bit of data may be enriched with a specific property. With our reporting API, you can count the occurrences of certain words, calculate the agent loads or analyze the traffic trends.
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Data-driven automations &
decision making
Make data work for people. Automate their jobs with scripts and routines. Equip teams and managers with precise information, so their decisions are always backed up with data.
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Analyze Platform data with your favorite tools
With LiveChat Reporting APIs and export functionalities, you can put LiveChat data into any BI system of choice.
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