Top features
overview
Chat
Metrics
Pull data on chat duration, response times, CSAT, and a variety of typical customer care metrics.
Find out moreCustom
Properties
If native LiveChat metrics are not enough, you can easily build all variety of metrics using custom properties.
Find out moreData-driven
flows
Create automation flows that are driven fully by data. Automate queue limits, tagging and many other actions.
Find out moreGet the whole package
Dashboards & reports with CSAT metrics
Pull standard customer service data and mash them together into very specific metrics. Create custom reports that meet individual use cases perfectly.
Powerful APIs to build custom metrics
Every bit of data is accessible via APIs. Also, every bit of data may be enriched with a specific property. With our reporting API, you can count the occurrences of certain words, calculate the agent loads or analyze the traffic trends.
Data-driven automations & decision making
Make data work for people. Automate their jobs with scripts and routines. Equip teams and managers with precise information, so their decisions are always backed up with data.
Analyze Platform data with your favorite tools
With LiveChat Reporting APIs and export functionalities, you can put LiveChat data into any BI system of choice.
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