This document is the record of all the changes in the Configuration API starting from version 3.0.

We use the 🛠️ emoji to mark bug fixes. We also specify the date of introducing the fix in the YYYY-MM-DD format.

[v3.7] - Developer preview

Canned responses

• Added canned response management methods:
  • Create Canned Response
  • Update Canned Response
  • List Canned Responses
  • Delete Canned Response

[v3.6] - 2025-08-07

Agents

• The avatar property in Create Agent was removed. Use Update Account Organization Settings to update avatar.
• The name and avatar properties in Update Agent were removed. Use Update an account to update name and Update Account Organization Settings to update avatar.

Bots

• The X-Author-Id mechanism for bot authorization is no longer supported. The only way to authorize bots is by using bot authorization tokens.

Customer bans

• The customer bans management methods have been added:
  • List Customer Bans
  • Unban Customer

Greetings

• There are new methods:
  • Create Greeting
  • Update Greeting
  • Delete Greeting
  • List Greeting
  • List Greeting

Groups

• The "At least one Agent must have the normal priority" requirement was removed from the Create Group method's agent_priorities parameter.

Webhooks

• The Configuration webhooks now contain a new requester property. The property contains details of who triggered the webhook: user_id, client_id and account_id.
• There are new webhooks:
  • event_deleted
  • thread_summary_set
• The incoming_customer webhook was removed.

Other

• There are new methods:
  • Reactivate Email to reactivate a bounced email address.
  • Update Company Details to update company details of the license.

[v3.5] - 2022-11-23

General

• There's a new type of request, batch requests. They allow for sending multiple calls of the same method in a single request.

Agents

• The List Agents method can now filter agents by their suspended status.
• The following methods now support batch requests: Create Agent, Update Agent, Delete Agent, Suspend Agent, Unsuspend Agent, and Approve Agent.
• The work_scheduler parameter in Create Agent, Update Agent, Create Bot, and Update Bot methods has a new format. It is now possible to configure multiple working hours for each day.
• The List Agents and Get Agent methods now return agent's account_id.
• Added new additional last_logout agent field for methods List Agents and Get Agent.

Bots

• The following methods now support batch requests: Create Bot, Update Bot, and Delete Bot.

• There's a new way of managing bots, bot templates, which aims to simplify bot usage. These are the new methods for managing bot templates:

  • Create Bot Template
  • Update Bot Template
  • Delete Bot Template
  • List Bot Templates

• There is a new mechanism of authorizing bots, bot authorization tokens. These tokens are used to authorize bots in the Agent Chat API. Bot authorization tokens are an alternative to the X-Author-Id mechanism. The new methods are:

  • Issue Bot Token
  • Reset Bot Secret
  • Reset Bot Template Secret

Properties

• Method List Group Properties has been replaced with List Groups Properties which allows to fetch properties for multiple groups at once.

Tags

• There are new methods for managing tags:
  • Create Tag
  • Delete Tag
  • List Tags
  • Update Tag

Webhooks

• When provided with a Bearer Token, the owner_client_id parameter no longer causes the requests (Create Bot, Enable License Webhooks, Disable License Webhooks, Get License Webhooks State ) to fail.
• There are new webhooks:
  • tag_created
  • tag_deleted
  • tag_updated
• The work_scheduler field in agent_created, agent_updated, bot_created, and bot_updated webhooks has a new format.
• The auto_access_added, auto_access_updated and auto_access_deleted webhooks were replaced by the auto_accesses_updated webhook.

Pushes

• The auto_access_added, auto_access_updated and auto_access_deleted pushes were replaced by the auto_accesses_updated push.

Other

• There are new methods:
  • List Channels
  • Check Product Limits for Plan
  • Get Product Source
• The Get License ID and Get Organization ID methods were removed.

[v3.4] - 2021-12-22

Agents

• Added support for the supervisor priority for the groups[].priority parameter. This applies to all v3.x versions of the Configuration API.

Bots

• Added support for the supervisor priority for the groups[].priority parameter. This applies to all v3.x versions of the Configuration API.
• 🛠️ (2022-04-04): Increased the maximum size of the groups[] parameter when adding or updating a bot.

Groups

• Added support for the supervisor priority for the agent_priorities parameter. This applies to all v3.x versions of the Configuration API.

Webhooks

• The license_id field was replaced with organization_id.
• The source_type filter was added to all webhooks.
• A new category of webhooks was added: configuration webhooks. They inform about events triggered by configuration-related actions. Those events are invoked by actions performed in the LiveChat Agent application or by calling the Configuration API directly.
  • agent_created
  • agent_approved
  • agent_updated
  • agent_suspended
  • agent_unsuspended
  • agent_deleted
  • auto_access_added
  • auto_access_updated
  • auto_access_deleted
  • bot_created
  • bot_updated
  • bot_deleted
  • group_created
  • group_deleted
  • group_updated
• The chat_access_granted and chat_access_revoked webhooks were replaced by the chat_access_updated webhook.

Other

• There are new methods:
  • Get License ID
  • Get Organization ID

[v3.3] - 2021-03-30

Agents

• In Create Agent, there's a new notification option, incoming_message_for_focused_chat.
• The Get Agent method can no longer be used to fetch bots.
• The List Agents method no longer returns bots, only agents.

Auto access

• There are new methods for managing auto access:
  • Add Auto Access
  • List Auto Accesses
  • Delete Auto Access
  • Update Auto Access

Bots

• The Delete Bot method had the bot_agent_id parameter renamed to id.
• The Get Bot method:
  • had the bot_agent_id parameter renamed to id.
  • had its response format changed; it's now unnested, without the redundant bot_agent level.
  • had the webhooks field removed from the response.
  • had a new parameter, fields, added. It allows to fetch additional bot data.
• The List Bots method:
  • had its response format changed; it's now unnested, without the redundant bot_agent level.
  • had a new parameter, fields, added. It allows to fetch additional bot data.
• The Create Bot method:
  • had a new parameter, timezone, added. It's required when used with work_scheduler; otherwise optional.
  • had a new parameter, owner_client_id, added. It's required when authorizing with PATs; otherwise ignored.
  • had the webhooks parameter removed. To register bot webhooks, use the Register Webhook method.
  • had its response format changed; bot_agent_id was rename to id.
• The Update Bot method:
  • has a new parameter, timezone. It's required when used with work_scheduler; otherwise optional.
  • had the webhooks parameter removed. To register bot webhooks, use the Register Webhook method.

Properties

• The List Group Properties method had the group_id parameter renamed to id.
• The Delete Group Properties method had the group_id parameter renamed to id.
• Properties configuration is now owned by Client Id (integration), not by License, which resulted in the following changes:
  • The Register Properties method was removed.
  • The List Registered Properties method was removed.
  • There are new methods:
    • Register Property
    • Unregister Property
    • Publish Property
    • List Properties

Webhooks

• The List Webhook Names method was added.
• The customer_created webhook was renamed to incoming_customer.
• There are new webhooks:
  • customer_session_fields_updated
  • chat_transferred
• Webhooks are now registered for a Client ID and need to be enabled for a specific License. It resulted in the following changes:
  • The Unregister Webhook method:
    • had the webhook_id parameter renamed to id.
    • had the required scope changed to webhooks.configuration:rw.
    • has a new mandatory parameter, owner_client_id.
  • The List Registered Webhooks method:
    • was renamed to List Webhooks.
    • had the required scope changed to webhooks.configuration:rw.
    • has a new mandatory parameter, owner_client_id.
    • 💡 You cannot list webhooks registered in older versions (v3.2 and below) with this method; first, you need to migrate them to v3.3.
  • The Register Webhook method:
    • had the webhook_id field in response renamed to id.
    • had the required scope changed to webhooks.configuration:rw.
    • has two new mandatory parameters: owner_client_id and type ("bot" or "license").
  • There are new methods for managing webhooks:
    • Enable License Webhooks
    • Disable License Webhooks
    • Get License Webhooks State
• The chat_member_ids filter was replaced by the chat_presence filter.
• There's new additional data, chat_presence_user_ids, available for the same webhooks that support the chat_properties additional data.

[v3.2] - 2020-06-18

Agents

• There are new methods for managing Agents:
  • Create Agent
  • Get Agent
  • List Agents
  • Update Agent
  • Delete Agent
  • Suspend Agent
  • Unsuspend Agent
  • Request Agent Unsuspension
  • Approve Agent

Bots

• The Create Bot Agent method was renamed to Create Bot.
• The Create Bot method:
  • no longer accepts the status parameter. The initial value is now __offline__.
  • allows to set work_scheduler for Bots.
• The Update Bot Agent method was renamed to Update Bot.
• The Update Bot method:
  • no longer accepts the status parameter. To change the Bot's status, use Set Routing Status from the Agent Chat API.
  • allows to set work_scheduler for Bots.
• You can now update another Bot within the same license. To do that, call the Update Bot method; requires the agents-bot--all:rw scope.
• Other method renames include:
  • Get Bot Agent Details -> Get Bot
  • Get Bot Agents -> List Bots
  • Create Bot Agent -> Create Bot
  • Remove Bot Agent -> Delete Bot

Groups

• There are new methods for managing Groups:
  • Create Group
  • Update Group
  • Delete Group
  • List Groups
  • Get Group

Properties

• It's possible to define properties in new locations: license and group.
• Method renames include:
  • Get Property Configs -> List Registered Properties
  • Create Properties -> Register Properties
• There are new methods:
  • Update License Properties
  • List License Properties
  • Delete License Properties
  • Update Group Properties
  • List Group Properties
  • Delete Group Properties

Webhooks

• There's a new field, license_id, in all webhooks.
• The agent_ids filter was added to the agent_deleted webhook.
• The agent_status_changed webhook was replaced with routing_status_set.
• The access_granted webhook was renamed to chat_access_granted. It no longer includes the resource parameter.
• The access_revoked webhook was renamed to chat_access_revoked. It no longer includes the resource parameter.
• Other method and webhook renames include:
  • Get Webhooks Config -> List Registered Webhooks
  • chat_thread_properties_updated -> thread_properties_updated
  • chat_thread_properties_deleted -> thread_properties_deleted
  • thread_closed -> chat_deactivated
  • incoming_chat_thread -> incoming_chat
  • chat_thread_tagged -> thread_tagged
  • chat_thread_untagged -> thread_untagged
  • chat_user_added -> user_added_to_chat
  • chat_user_removed -> user_removed_from_chat
• The agent_status_changed webhook was removed.
• The access_set webhook was removed.

[v3.1] - 2019-09-17

Changed

• The data field in webhooks was renamed to payload.