One answer for all of
your API needs
API Usage is your new reliable assistant for monitoring your apps’ statuses and performing various development management actions.
Everything within reach
Detailed reports
See precise information on your API usage, requests, and the API methods your apps use. Monitor the number of API calls, including the details of the app that sent them.
Personal Access Tokens
One simple way to create and edit your Personal Access Tokens for an easy and convenient API authorization.
Billing information
Access and manage your current billing details and information. Thanks to the detailed requests reporting, you’ll be able to easily see where to cut down on potential expenses.
Use our APIs to build
Private solutions
Build private apps for your team to seamlessly integrate any external tools and processes into your Text products.
Public apps
Develop apps for the Text Marketplace and present your solutions to a vast audience of more than 40,000 customers.
See Marketplace
Our APIs and SDKs cover a multitude of use cases
Omnichannel solutions
Access the same development resources that we use to build our products and integrate LiveChat with any messaging channel of your choice.
Read more
Chat widget modification
Adjust the LiveChat Chat Widget functionality or build your own custom design based on our robust messaging technology.
Read more
Reporting
All of the data available in the LiveChat App can be accessed via APIs. Export reports information from your license and pass them to your favorite data management tools.
Read more
Agent App extensions
Personalize your workflow by embedding custom solutions into our open Agent App. With different integration options, you can tailor the experience to your needs.
Read more
Pricing
Simple billing to cover your needs.
All apps available for customers in the Text Marketplace can call our APIs completely for free.
$0
/ 1000 requests
Perfect when you want to build a custom chat widget based on our Customer SDK.
$0.04
/ 1000 requests
If you prefer to facilitate our API for private usage without building apps for the Marketplace.
$0.14
0-75K
$0.12
75K-10M
$0.08
+10M
FAQ
Will I need to pay for the APIs if I have published an app on the Text Marketplace?
We won’t charge you for calls made from your public apps, but we will bill you for any calls made from private apps or Personal Access Tokens.
Do I need to pay for the API if I’m currently in the process of building an app I want to publish on the Marketplace?
No, you will not need to pay for the API use of apps you’re building for the Marketplace. In case you run out of free API access, reach out to us so we can discuss an individual approach.
Are all of your APIs paid?
At the moment we’re charging only for the following APIs:
- Agent Chat API
- Customer Chat API
- Configuration API
- Reports API
- Webhooks
Do all of the APIs cost the same price per request?
Yes, each API has the same price per request.
Can I set a request limit for my organization?
No, there’s currently no option to set a limit on sent requests.
Is there a threshold of free requests?
Upon creating your account, you'll receive a one-time topup of $25 to spend on API requests. Once you spend that amount, we'll start charging you for all further requests according to our API pricing.
Do I also pay for failed requests?
We charge for all requests sent to our API apart from the requests with a 500 response status.
How often will I get charged?
We’ll be issuing you a monthly invoice by the end of each month. The charges will be collected automatically from your linked credit card.
Where will I be able to access my invoice?
You’ll find your invoices in the LiveChat Billing section and in the Developer Console. They will also be sent via email to the owner of the organization.