Developer Console allows you to define additional resources available for purchase in your application. This way, you can monetize the higher usage of a certain resource or unlock extra functionalities.

Use cases:

• adding new workspaces or accounts
• allowing users to define custom forms or templates
• giving access to certain functionalities, such as reports or analytics
• offering packages of extra SMS messages or calls

Building block configuration

Upgrade info

• Start the upgrade creation by giving it a name and a short description, which will be displayed to your app users.
• Then, provide us with a URL that will receive a webhook whenever users try to buy or deactivate the upgrade. In this case LiveChat works as a proxy, passing along the message. You need to handle enabling and disabling the upgrade for users on your side. Read more...

Upgrade type

Select the upgrade type depending on its nature. Some upgrades can be activated only once, for example, enabling video calls or access to a certain report, while others allow for increasing the limit of resources, for example, SMS messages or connected workspaces.

Upgrade pricing

Define the upgrade price and the payment type. LiveChat takes a 20% commission from in-app upgrades.

Since you're the app owner, you're not allowed to buy your own upgrade. To check how it's displayed, make your in-app upgrade free and switch to paid after you've finished testing it.

Handling actions

{
  "id": "stsmuqjb",
  "transaction": "DLcvjaYGR",
  "organization": "Starz",
  "license": "123456",
  "name": "Extra Accounts",
  "type": "DISABLE",
  "quantity": 1
}

Tests & review

To test your upgrade, make it free as described in Upgrade pricing. Before you can publish your upgrade, it needs to successfully go through the review process. The same rules as for the app review process apply.

Upgrade activation

Users can activate upgrades from the Marketplace or in Settings > Manage apps in the LiveChat App.

The Quantity column shows to customers the quantity of a given upgrade they've enabled (purchased or activated for free). If an upgrade has not yet been enabled, it displays n/a. For upgrades that can be activated only once (see Upgrade type), this column will display 1 for enabled upgrades.

The Summary column shows the unit price of an upgrade as well as the total price. The latter can differ depending on the payment type (charge per organization or charge per account).

Users can select the resource quantity in the Confirm and pay modal.

Additionally, for fullscreen widgets, the LiveChat app provides a way to embed a table with upgrades in a modal. You can utilize it by invoking the window.postMessage() method with the event_name: 'open_in_app_upgrades_modal' parameter.

const openInAppUpgrades = () => {
  const message = JSON.stringify({
    event_name: "open_in_app_upgrades_modal"
  })

  window.top?.postMessage(message, "*")
}

<Button kind="primary" onClick={openInAppUpgrades}>
  Open in-app upgrades
</Button>

Clicking the button will simply open In-App Upgrades modal on top of your fullscreen widget:

💡 If App settings were added to your app in the Developer Console, they will be visible in the same place as In-App upgrades.

Price changes

You can change the price of an already published upgrade, however, your existing customers will be charged the old price (grandfathering applies).

Questions?

We're happy to provide our support in case you need it. If you have any questions or suggestions, feel free to contact us at developers@text.com or ask on our Discord for Developers.