Web API Reference

Versioning

This document describes the Customer Chat Web API v3.6. This is the latest stable version recommended for the production use. Read more about versioning...

What is Web API

Web API is similar to REST API. Client can send a request message that results in getting a response message. It's also possible to get webhooks.

When to use Web API

If you're wondering which API to use - Customer Chat RTM API or Web API, keep on reading.

Web API allows for building stateless integrations. The communication is done via XHR requests. The implementation is easier than with RTM API, but you need to take possible time delays into consideration.

Not what you're looking for? Perhaps, you need to use Customer Chat RTM API instead.

Access

Customer authentication is handled with access tokens. Find out how to get an access token from Customer authorization flow. Take note that it's not the same token you would use for the Agent Chat or Configuration API.

Pagination

Pagination is a mechanism that allows splitting the database output into more manageable chunks of data. Based on the limit and sort order parameters, pagination is able to decide how many records will be returned at once and whether it should fetch the oldest or the latest data first.

Any filters that could be applied should be provided in first pagination request. In the response, you'll get the next_page_id and previous_page_id parameters. You should make the subsequent request using one of these parameters as page_id, depending on the direction of iteration: forward or backward.

The filters, limit, and sort_order parameters can't be provided along with page_id.

💡 The maximum duration of the page_id parameter before it expires is one month.

Data structures

To find sample payloads of events, users, and other common structures such as chats or threads visit the Data structures document.

Methods

HTTP method	The API endpoint	Methods
POST	`https://api.livechatinc.com/v3.6/customer/action/<action>`	All except for List License Properties, List Group Properties, Dynamic Config, Config and Localization
GET	`https://api.livechatinc.com/v3.6/customer/action/<action>`	List License Properties, List Group Properties, Get Dynamic Configuration, Get Configuration and Get Localization

Header	Value	Notes
`X-API-Version`	`3.6`	Not needed if you specify the API version in the URL.
`Content-Type`	`multipart/form-data; boundary=<boundary>`	Valid for the Upload File method
`Content-Type`	`application/json`	Valid for every method except for Upload File
`Authorization`	`Bearer <token>`	Customer access token. It's not the same token you would use for the Agent Chat or Configuration API. Not needed for Get License Properties and Get Group Properties. Read more...

Every request to Customer Chat API needs to have the following query string parameters:

Query string parameter	Data type	Methods
`organization_id`	`string`	All

REQUEST

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curl -X POST \
  https://api.livechatinc.com/v3.6/customer/action?organization_id=<organization_id> \
  -H 'Content-Type: <content-type>' \
  -H 'Authorization: Bearer <customer_access_token>' \
  -d '{
    // payload
    }'

Available methods


Chats	`list_chats` `list_threads` `get_chat` `start_chat` `resume_chat` `deactivate_chat`
Configuration	`get_dynamic_configuration` `get_configuration`
Events	`send_event` `delete_event` `upload_file` `send_rich_message_postback` `send_sneak_peek`
Localization	`get_localization`
Properties	`update_chat_properties` `delete_chat_properties` `update_thread_properties` `delete_thread_properties` `update_event_properties` `delete_event_properties` `list_license_properties` `list_group_properties`
Customers	`update_customer` `set_customer_session_fields` `get_customer`
Status	`list_group_statuses`
Other	`check_goals` `get_form` `get_predicted_agent` `get_url_info` `mark_events_as_seen` `accept_greeting` `cancel_greeting` `request_email_verification` `send_greeting_button_clicked`

Chats

List Chats

It returns summaries of the chats a customer participated in.

Specifics


Method URL	`https://api.livechatinc.com/v3.6/customer/action/list_chats`
RTM API equivalent	`list_chats`
Webhook	-

Request

Parameter	Required	Type	Notes
`limit`	No	`number`	The maximum number of records returned on each page. Default: 10, maximum: 25.
`sort_order`	No	`string`	Possible values: `asc`, `desc` (default). Chat summaries are sorted by the creation date of its last thread.
`page_id`	No	`string`

Response

Field	Data type	Notes
`total_chats`	`number`	An estimated number. The real number of found chats can slightly differ.
`next_page_id`	`string`	In relation to `page_id` specified in the request. Appears in the response only when there's the next page.
`previous_page_id`	`string`	In relation to `page_id` specified in the request. Appears in the response only when there's the previous page.
`chats_summary`	`array`	Array of Chat summary data structures.

REQUEST

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curl -X POST \
  'https://api.livechatinc.com/v3.6/customer/action/list_chats?organization_id=<organization_id>' \
  -H 'Content-Type: application/json' \
  -H 'Authorization: Bearer <customer_access_token>' \
  -d '{}'

Response

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{
  "next_page_id": "MTUxNzM5ODEzMTQ5Ng==",
  "chats_summary": [{
    "id": "PJ0MRSHTDG",
    "last_thread_id": "K600PKZON8",
    "last_thread_created_at": "2020-05-08T08:22:21.128420Z",
    "last_event_per_type": {
      "message": {
        "thread_id": "K600PKZON9",
        "thread_created_at": "2020-05-07T07:11:28.288340Z",
        "event": {
          "id": "Q298LUVPRH_1",
          "created_at": "2019-12-09T12:01:18.909000Z",
          "type": "message",
          "text": "hello world",
          "author_id": "b7eff798-f8df-4364-8059-649c35c9ed0c"
        }
      }
    },
    "users": [{
      "id": "b7eff798-f8df-4364-8059-649c35c9ed0c",
      "type": "customer",
      "present": true
    }, {
      "id": "b5657aff34dd32e198160d54666df9d8",
      "name": "Agent Smith",
      "type": "agent",
      "present": true,
      "avatar": "https://example.com/avatar.png",
      "job_title": "Support Agent"
    }],
    "access": {
      "group_ids": [0]
    },
    "properties": {
      // "Properties" object
    },
    "active": true
  }],
  "total_chats": 1
}

List Threads

It returns threads that the current customer has access to in a given chat.

Specifics


Method URL	`https://api.livechatinc.com/v3.6/customer/action/list_threads`
RTM API equivalent	`list_threads`
Webhook	-

Request

Parameter	Required	Data type	Notes
`chat_id`	Yes	`string`
`sort_order`	No	`string`	Possible values: `asc` – oldest threads first and `desc` – newest threads first (default).
`limit`	No	`number`	The maximum number of records returned on each page. Default: 3, maximum: 100.
`page_id`	No	`string`
`min_events_count`	No	`number`	Range: 1-100. Specifies the minimum number of events to be returned in the response. It's the total number of events, so they can come from more than one thread. You'll get as many latest threads as needed to meet the `min_events_count` condition.

You cannot use both limit and min_events_count at the same time.

REQUEST

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curl -X POST \
  https://api.livechatinc.com/v3.6/customer/action/list_threads \
  -H 'Authorization: Bearer <customer_access_token>' \
  -H 'Content-Type: application/json' \
  -d '{
      "chat_id": "PWJ8Y4THAV",
    }'

Response

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{
  "threads": [{
    "id": "K600PKZON8",
    "created_at": "2019-12-17T07:57:41.512000Z",
    "active": true,
    "user_ids": [
      "b7eff798-f8df-4364-8059-649c35c9ed0c",
      "bbb67d600796e9f277e360e842418833"
    ],
    "events": [{
      "id": "Q20N9CKRX2_1",
      "created_at": "2019-12-17T07:57:41.512000Z",
      "recipients": "all",
      "type": "message",
      "text": "Hello",
      "author_id": "bbb67d600796e9f277e360e842418833"
    }],
    "properties": {
      // "Property" object
    },
    "access": {
      "group_ids": [0]
    },
    "previous_thread_id": "K600PKZOM8", // optional
    "next_thread_id": "K600PKZOO8" // optional
  }],
  "found_threads": 42,
  "next_page_id": "MTUxNzM5ODEzMTQ5Ng==", // optional
  "previous_page_id": "MTUxNzM5ODEzMTQ5Nw==" // optional
}

Get Chat

Specifics


Method URL	`https://api.livechatinc.com/v3.6/customer/action/get_chat`
RTM API equivalent	`get_chat`
Webhook	-

Request

Parameter	Required	Data type	Notes
`chat_id`	Yes	`string`
`thread_id`	No	`string`	Default: the latest thread (if exists)

REQUEST

Copied!

curl -X POST \
  https://api.livechatinc.com/v3.6/customer/action/get_chat?organization_id=<organization_id> \
  -H 'Content-Type: application/json' \
  -H 'Authorization: Bearer <customer_access_token>' \
  -d '{
      "chat_id": "PJ0MRSHTDG",
      "thread_id": "K600PKZON8"
    }'

Response

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{
  "id": "PJ0MRSHTDG",
  "thread": {
    "id": "K600PKZON8",
    "created_at": "2020-05-07T07:11:28.288340Z",
    "active": true,
    "user_ids": [
      "b7eff798-f8df-4364-8059-649c35c9ed0c",
      "b5657aff34dd32e198160d54666df9d8"
    ],
    "events": [{
      "id": "Q20N9CKRX2_1",
      "created_at": "2019-12-17T07:57:41.512000Z",
      "type": "message",
      "text": "Hello",
      "author_id": "b5657aff34dd32e198160d54666df9d8"
    }],
    "properties": {
      "0805e283233042b37f460ed8fbf22160": {
        "string_property": "string_value"
      }
    },
    "access": {
      "group_ids": [0]
    },
    "previous_thread_id": "K600PKZOM8",
    "next_thread_id": "K600PKZOO8"
  },
  "users": [{
    "id": "b7eff798-f8df-4364-8059-649c35c9ed0c",
    "type": "customer",
    "present": true
  }, {
    "id": "b5657aff34dd32e198160d54666df9d8",
    "name": "Agent Smith",
    "type": "agent",
    "present": true,
    "avatar": "https://example.com/avatar.jpg",
    "job_title": "Support Agent"
  }],
  "access": {
    "group_ids": [0]
  },
  "properties": {
    "0805e283233042b37f460ed8fbf22160": {
      "string_property": "string_value"
    }
  }
}

Start Chat

Starts a chat.

The method updates the requester's events_seen_up_to as if they've seen all chat events.

Specifics


Method URL	`https://api.livechatinc.com/v3.6/customer/action/start_chat`
RTM API equivalent	`start_chat`
Webhook	`incoming_chat`

Request

Parameter	Required	Data type	Notes
`chat`	No	`object`
`chat.properties`	No	`object`	The initial chat properties.
`chat.access`	No	`object`	The chat access to set. Default: all agents.
`chat.thread`	No	`object`
`chat.thread.events`	No	`array`	The initial chat events array. Does not support the `form` type event in the LiveChat app.
`chat.thread.properties`	No	`object`	The initial thread properties.
`active`	No	`bool`	When set to `false`, creates an inactive thread. When set to `true`, creates an active thread. Default: `true`.
`continuous`	No	`bool`	When set to `true`, starts the chat as continuous (online group is not required). When set to `false`, starts the chat as non-continuous. Default: `false`.

Response

Field	Data type	Notes
`chat_id`	`string`
`thread_id`	`string`
`event_ids`	`[]string`	Returned only when the chat was started with initial events. Returns only the IDs of user-generated events; server-side generated events are not included in the array.

REQUEST

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curl -X POST \
  https://api.livechatinc.com/v3.6/customer/action/start_chat?organization_id=<organization_id> \
  -H 'Content-Type: <content-type>' \
  -H 'Authorization: Bearer <customer_access_token>' \
  -d '{}'

Response

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{
  "chat_id": "PJ0MRSHTDG",
  "thread_id": "PGDGHT5G"
}

Resume Chat

Restarts an archived chat.

The method updates the requester's events_seen_up_to as if they've seen all chat events.

Specifics


Method URL	`https://api.livechatinc.com/v3.6/customer/action/resume_chat`
RTM API equivalent	`resume_chat`
Webhook	`incoming_chat`

Request

Parameter	Required	Data type	Notes
`chat`	Yes	`object`
`chat.id`	Yes	`string`	The ID of the chat that will be resumed.
`chat.access`	No	`object`	The chat access to set. Default: all agents.
`chat.properties`	No	`object`	The initial chat properties.
`chat.thread`	No	`object`
`chat.thread.events`	No	`array`	The initial chat events array.
`chat.thread.properties`	No	`object`	The initial thread properties.
`active`	No	`bool`	When set to `false`, creates an inactive thread. When set to `true`, creates an active thread. Default: `true`.
`continuous`	No	`bool`	When set to `true`, sets a chat to the continuous mode. When set to `false`, sets a chat to non-continuous mode. When unset, leaves the mode unchanged.

Response

Field	Data type	Notes
`thread_id`	`string`
`event_ids`	`[]string`	Returned only when the chat was resumed with initial events. Returns only the IDs of user-generated events; server-side generated events are not included in the array.

REQUEST

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curl -X POST \
  https://api.livechatinc.com/v3.6/customer/action/resume_chat?organization_id=<organization_id> \
  -H 'Content-Type: <content-type>' \
  -H 'Authorization: Bearer <customer_access_token>' \
  -d '{
    "chat": {
      "id": "PWLW03ICW7"
      }
    }'

Response

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{
  "thread_id": "Z8AGR5OUW"
}

Deactivate Chat

Deactivates a chat by closing the currently open thread. Sending messages to this thread will no longer be possible.

Specifics


Method URL	`https://api.livechatinc.com/v3.6/customer/action/deactivate_chat`
RTM API equivalent	`deactivate_chat`
Webhook	`incoming_event` and `chat_deactivated`

Request

Parameter	Required	Data type
`id`	Yes	`string`

Response

No response payload (200 OK).

REQUEST

Copied!

curl -X POST \
  'https://api.livechatinc.com/v3.6/customer/action/deactivate_chat?organization_id=<organization_id>' \
  -H 'Content-Type: application/json' \
  -H 'Authorization: Bearer <customer_access_token>' \
  -d '{
    "id": "PWLW03ICW7"
    }'

Configuration

Get Dynamic Configuration

Returns the dynamic configuration of a given group. It provides data to call Get Configuration and Get Localization.

Specifics


HTTP Method	GET
Method URL	`https://api.livechatinc.com/v3.6/customer/action/get_dynamic_configuration`
RTM API equivalent	-
Webhook	-

Request

Parameter	Required	Data type	Notes
`group_id`	No	`number`	The ID of the group that you want to get a dynamic configuration for. The ID of the default group is used if not provided.
`url`	No	`string`	The URL that you want to get a dynamic configuration for.
`channel_type`	No	`string`	The channel type that you want to get a dynamic configuration for.
`test`	No	`bool`	When set to `true`, treats a dynamic configuration request as a test.

Response

Field	Data type	Notes
`organization_id`	`string`	The ID of the organization for which the dynamic configuration is returned.
`default_widget`	`string`	The default widget to be used; possible values: `livechat`, `openwidget`, `chatbot`.
`livechat_active`	`bool`	Specifies if the LiveChat product license is active.
`livechat`	`object`	Contains the configuration specific to the LiveChat product. It's present only when `livechat_active` is set to `true`.
`livechat.group_id`	`number`	The ID of the group for which the dynamic configuration is returned.
`livechat.client_limit_exceeded`	`bool`	Specifies if the limit of customers having a chat was exceeded.
`livechat.domain_allowed`	`bool`	Specifies if `url` is configured as a trusted domain (configurable in the Agent Application).
`livechat.online_group_ids`	`array`	It is returned in response with all the group IDs where agents accept chats. It is not visible when there is no such group.
`livechat.config_version`	`string`	The version for which you want to get a configuration. Use it as `version` when calling Get Configuration.
`livechat.localization_version`	`string`	The version for which you want to get a localization. Use it as `version` when calling Get Localization.
`livechat.language`	`string`	The language of the group for which the dynamic configuration is returned.

REQUEST

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curl -X GET \
  'https://api.livechatinc.com/v3.6/customer/action/get_dynamic_configuration?license_id=<license_id>&group_id=0'

Response

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{
  "organization_id": "142cf3ad-5d54-4cf6-8ce1-3773d14d7f3f",
  "default_widget": "livechat",
  "livechat_active": true,
  "livechat": {
    "group_id": 0,
    "client_limit_exceeded": false,
    "domain_allowed": true,
    "online_group_ids": [
      0
    ],
    "config_version": "84cc87cxza5ee24ed0f84fe3027fjf0c71",
    "localization_version": "79cc87cea5ee24ed0f84fe3027fc0c74",
    "language": "en"
  }
}

Get Configuration

Returns the configuration of a given group in a given version. Contains data based on which the Chat Widget can be built.

Specifics


HTTP Method	GET
Method URL	`https://api.livechatinc.com/v3.6/customer/action/get_configuration`
RTM API equivalent	-
Webhook	-

Request

Parameter	Required	Data type	Notes
`group_id`	Yes	`number`	The ID of the group that you want to get a configuration for.
`version`	Yes	`string`	The version that you want to get a configuration for. Returned from Get Dynamic Configuration as the `config_version` parameter.

REQUEST

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curl -X GET \
  'https://api.livechatinc.com/v3.6/customer/action/get_configuration?organization_id=<organization_id>&group_id=0&version=84cc87cxza5ee24ed0f84fe3027fjf0c71'

Response

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{
  "buttons": [
    {
      "id": "0466ba53cb",
      "type": "image",
      "online_value": "livechat.s3.amazonaws.com/default/buttons/button_online007.png",
      "offline_value": "livechat.s3.amazonaws.com/default/buttons/button_offline007.png"
    },
    {
      "id": "08ca886ba8",
      "type": "image",
      "online_value": "livechat.s3.amazonaws.com/default/buttons/button_online003.png",
      "offline_value": "livechat.s3.amazonaws.com/default/buttons/button_offline003.png"
    },
    {
      "id": "3344e63cad",
      "type": "text",
      "online_value": "Live chat now",
      "offline_value": "Leave us a message"
    }
  ],
  "ticket_form": {
    // "Form" object
  }, // optional
  "prechat_form": {
    // "Form" object
  }, // optional
  "integrations": {},
  "properties": {
    "group": {},
    "license": {}
  }
}

Events

Send Event

Sends an Event object. Use this method to send a message by specifying the Message event type in the request.

The method updates the requester's events_seen_up_to as if they've seen all chat events.

Specifics


Method URL	`https://api.livechatinc.com/v3.6/customer/action/send_event`
RTM API equivalent	`send_event`
Webhook	`incoming_event`

Request

Parameter	Required	Data type	Notes
`chat_id`	Yes	`string`	The ID of the chat that you want to send a message to.
`event`	Yes	`object`	The Event object. Does not support the `form` type event in the LiveChat app.
`attach_to_last_thread`	No	`bool`	When set to `true`, the event will be added to the last thread for inactive chats. When set to `false`, the request will fail for inactive chats. The flag is ignored for active chats. Default: `false`.

REQUEST

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curl -X POST \
  'https://api.livechatinc.com/v3.6/customer/action/send_event?organization_id=<organization_id>' \
  -H 'Content-Type: application/json' \
  -H 'Authorization: Bearer <customer_access_token>' \
  -d '{
    "chat_id": "PWLW03ICW7",
    "event": {
      "type": "message",
      "text": "hello world",
      "recipients": "all"
    }
  }'

Response

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{
  "event_id": "K600PKZON8"
}

Delete Event

Deletes an Event object. Deleted events are hidden from all Customer Chat API responses but remain visible via the Agent Chat API.

In the Agent Chat API, the Delete Event method replaces the original event with a Deleted Event for agents with the normal role. Agents with higher roles (administrator, viceowner, and owner) see the original event with a deleted flag.

Specifics


Method URL	`https://api.livechatinc.com/v3.6/customer/action/delete_event`
RTM API equivalent	`delete_event`
Webhook	`event_deleted`

Request

Parameter	Required	Data type	Notes
`chat_id`	Yes	`string`	The ID of the chat that you want to delete an event from.
`thread_id`	Yes	`string`	The ID of the thread that you want to delete an event from.
`event_id`	Yes	`string`	The ID of the event that you want to delete.

REQUEST

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curl -X POST \
  'https://api.livechatinc.com/v3.6/customer/action/delete_event?organization_id=<organization_id>' \
  -H 'Content-Type: application/json' \
  -H 'Authorization: Bearer <customer_access_token>' \
  -d '{
    "chat_id": "PJ0MRSHTDG",
    "thread_id": "K600PKZON8",
    "event_id": "K600PKZON8_4"
  }'

Response

No response payload (200 OK).

Upload File

Uploads a file to the server as a temporary file. It returns a URL that expires after 24 hours unless the URL is used in send_event.

Specifics


Method URL	`https://api.livechatinc.com/v3.6/customer/action/upload_file`
RTM API equivalent	-
Webhook	`incoming_event` *

*) incoming_event returns a URL that never expires.

Request

Parameter	Required	Data type	Notes
`file`	Yes	`binary`	The maximum size: 10MB.

REQUEST

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curl -X POST \
  https://api.livechatinc.com/v3.6/customer/action/upload_file?organization_id=<organization_id> \
  -H 'Authorization: Bearer <customer_access_token>' \
  -H 'Content-Type: multipart/form-data; boundary=--------------------------210197025774705439685896' \
  -H 'content-type: multipart/form-data; boundary=----WebKitFormBoundary7MA4YWxkTrZu0gW' \
  -F file=@/Users/MyAccount/Desktop/image.png

Response

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{
  "url": "https://cdn.livechat-files.com/api/file/lc/att/8948324/45a3581b59a7295145c3825c86ec7ab3/image.png"
}

Send Rich Message Postback

Specifics


Method URL	`https://api.livechatinc.com/v3.6/customer/action/send_rich_message_postback`
RTM API equivalent	`send_rich_message_postback`
Webhook	`incoming_rich_message_postback`*

*) incoming_rich_message_postback will be sent only for active threads.

Request

Parameter	Required	Data type	Notes
`chat_id`	Yes	`string`
`event_id`	Yes	`string`
`postback`	Yes	`object`
`postback.id`	Yes	`string`	The postback name of the button.
`postback.toggled`	Yes	`bool`	The toggle state of the button.
`thread_id`	Yes	`string`

Response

No response payload (200 OK).

REQUEST

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curl -X POST \
  'https://api.livechatinc.com/v3.6/customer/action/send_rich_message_postback?organization_id=<organization_id>' \
  -H 'Content-Type: application/json' \
  -H 'Authorization: Bearer <customer_access_token>' \
  -d '{
    "chat_id": "PJ0MRSHTDG",
    "thread_id": "K600PKZON8",
    "event_id": "a0c22fdd-fb71-40b5-bfc6-a8a0bc3117f7",
    "postback": {
      "id": "Method URL_yes",
      "toggled": true
      }
    }'

Send Sneak Peek

Sends a sneak peek to a chat.

Specifics


Method URL	`https://api.livechatinc.com/v3.6/customer/action/send_sneak_peek`
RTM API equivalent	`send_sneak_peek`
Webhook	-

Request

Parameter	Required	Data type	Notes
`chat_id`	Yes	`string`	The ID of the chat to send a sneak peek to.
`sneak_peek_text`	Yes	`string`	The sneak peek text.

Response

No response payload (200 OK).

REQUEST

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curl -X POST \
  'https://api.livechatinc.com/v3.6/customer/action/send_sneak_peek?organization_id=<organization_id>' \
  -H 'Content-Type: application/json' \
  -H 'Authorization: Bearer <customer_access_token>' \
  -d '{
    "chat_id": "PJ0MRSHTDG",
    "sneak_peek_text": "hello world"
    }'

Localization

Get Localization

Returns the localization of a given language and group in a given version. Contains translated phrases for the Chat Widget.

Specifics


HTTP Method	GET
Method URL	`https://api.livechatinc.com/v3.6/customer/action/get_localization`
RTM API equivalent	-
Webhook	-

Request

Parameter	Required	Data type	Notes
`group_id`	Yes	`number`	The ID of the group that you want to get a localization for.
`language`	Yes	`string`	The language that you want to get a localization for.
`version`	Yes	`string`	The version that you want to get a localization for. Returned from Get Dynamic Configuration as the `localization_version` parameter.

REQUEST

Copied!

curl -X GET \
  'https://api.livechatinc.com/v3.6/customer/action/get_localization?organization_id=<organization_id>&group_id=0&language=en&version=79cc87cea5ee24ed0f84fe3027fc0c74'

Response

Copied!

{
  "Agents_currently_not_available": "Our agents are not available at the moment.",
  "Agents_not_available": "Our agents are not available at the moment.",
  "Agents_not_available_continuous": "Our agents are not available right now, but you can still send messages. We'll notify you at your email address when you get a reply.",
  "Assistly_ticket_created": "A support ticket has been created for your case.",
  "Assistly_ticket_notification": "You will be emailed at %email% when it's resolved.",
  ...
}

Properties

Update Chat Properties

Specifics


Method URL	`https://api.livechatinc.com/v3.6/customer/action/update_chat_properties`
RTM API equivalent	`update_chat_properties`
Webhook	`chat_properties_updated`

Request

Parameter	Required	Type	Notes
`id`	Yes	`string`	The ID of the chat you want to set a property for.
`properties`	Yes	`object`	The chat properties to set. You should stick to the general properties format and include namespace, property name and value.

Response

No response payload (200 OK).

REQUEST

Copied!

curl -X POST \
  'https://api.livechatinc.com/v3.6/customer/action/update_chat_properties?organization_id=<organization_id>' \
  -H 'Content-Type: application/json' \
  -H 'Authorization: Bearer <customer_access_token>' \
  -d '{
    "id": "Q1GZ3FNAT9",
    "properties": {
      "0805e283233042b37f460ed8fbf22160": {
        "string_property": "Chat property value updated by Customer"
        }
      }
    }'

Delete Chat Properties

Specifics


Method URL	`https://api.livechatinc.com/v3.6/customer/action/delete_chat_properties`
RTM API equivalent	`delete_chat_properties`
Webhook	`chat_properties_deleted`

Request

Parameter	Required	Type	Notes
`id`	Yes	`string`	The ID of the chat you want to delete properties of.
`properties`	Yes	`object`	The chat properties to delete.

Response

No response payload (200 OK).

REQUEST

Copied!

curl -X POST \
  'https://api.livechatinc.com/v3.6/customer/action/delete_chat_properties?organization_id=<organization_id>' \
  -H 'Content-Type: application/json' \
  -H 'Authorization: Bearer <customer_access_token>' \
  -d '{
    "id": "Q1GZ3FNAT9",
    "properties": {
      "0805e283233042b37f460ed8fbf22160": [
        "string_property"
        ]
      }
    }'

Update Thread Properties

Specifics


Method URL	`https://api.livechatinc.com/v3.6/customer/action/update_thread_properties`
RTM API equivalent	`update_thread_properties`
Webhook	`thread_properties_updated`

Request

Parameter	Required	Type	Notes
`chat_id`	Yes	`string`	The ID of the chat you want to set properties for.
`thread_id`	Yes	`string`	The ID of the thread you want to set properties for.
`properties`	Yes	`object`	The chat properties to set.

Response

No response payload (200 OK).

REQUEST

Copied!

curl -X POST \
  'https://api.livechatinc.com/v3.6/customer/action/update_thread_properties?organization_id=<organization_id>' \
  -H 'Content-Type: application/json' \
  -H 'Authorization: Bearer <customer_access_token>' \
  -d '{
    "chat_id": "Q1GZ3FNAT9",
    "thread_id": "Q1GZ3FNAU9",
    "properties": {
      "0805e283233042b37f460ed8fbf22160": {
        "string_property": "Thread property value updated by Customer"
        }
      }
    }'

Delete Thread Properties

Specifics


Method URL	`https://api.livechatinc.com/v3.6/customer/action/delete_thread_properties`
RTM API equivalent	`delete_thread_properties`
Webhook	`thread_properties_deleted`

Request

Parameter	Required	Type	Notes
`chat_id`	Yes	`string`	The ID of the chat you want to delete the properties of.
`thread_id`	Yes	`string`	The ID of the thread you want to delete the properties of.
`properties`	Yes	`object`	The thread properties to delete.

Response

No response payload (200 OK).

REQUEST

Copied!

curl -X POST \
  'https://api.livechatinc.com/v3.6/customer/action/delete_thread_properties?organization_id=<organization_id>' \
  -H 'Content-Type: application/json' \
  -H 'Authorization: Bearer <customer_access_token>' \
  -d '{
    "chat_id": "Q1GZ3FNAT9",
    "thread_id": "Q1GZ3FNAU9",
    "properties": {
      "0805e283233042b37f460ed8fbf22160": [
        "string_property"
      ]
    }
  }'

Update Event Properties

Specifics


Method URL	`https://api.livechatinc.com/v3.6/customer/action/update_event_properties`
RTM API equivalent	`update_event_properties`
Webhook	`event_properties_updated`

Request

Parameter	Required	Type	Notes
`chat_id`	Yes	`string`	The ID of the chat you want to set properties for.
`thread_id`	Yes	`string`	The ID of the thread you want to set properties for.
`event_id`	Yes	`string`	The ID of the event you want to set properties for.
`properties`	Yes	`object`	The chat properties to set. You should stick to the general properties format and include namespace, property name and value.

Response

No response payload (200 OK).

REQUEST

Copied!

curl -X POST \
  'https://api.livechatinc.com/v3.6/customer/action/update_event_properties?organization_id=<organization_id>' \
  -H 'Content-Type: application/json' \
  -H 'Authorization: Bearer <customer_access_token>' \
  -d '{
    "chat_id": "Q1GZ3FNAT9",
    "thread_id": "Q1GZ3FNAU9",
    "event_id": "Q1GZ3FNAU9_1",
    "properties": {
      "0805e283233042b37f460ed8fbf22160": {
      "string_property": "Event property value updated by Customer"
        }
      }
    }'

Delete Event Properties

Specifics


Method URL	`https://api.livechatinc.com/v3.6/customer/action/delete_event_properties`
RTM API equivalent	`delete_event_properties`
Webhook	`event_properties_deleted`

Request

Parameter	Required	Type	Notes
`chat_id`	Yes	`string`	The ID of the chat you want to delete the properties of.
`thread_id`	Yes	`string`	The ID of the thread you want to delete the properties of.
`event_id`	Yes	`string`	The ID of the event you want to delete the properties of.
`properties`	Yes	`object`	The event properties to delete. You should stick to the general properties format and include namespace, property name and value.

Response

No response payload (200 OK).

REQUEST

Copied!

curl -X POST \
  'https://api.livechatinc.com/v3.6/customer/action/delete_event_properties?organization_id=<organization_id>' \
  -H 'Content-Type: application/json' \
  -H 'Authorization: Bearer <customer_access_token>' \
  -d '{
    "chat_id": "Q1GZ3FNAT9",
    "thread_id": "Q1GZ3FNAU9",
    "event_id": "Q1GZ3FNAU9_1",
    "properties": {
      "0805e283233042b37f460ed8fbf22160": [
        "string_property"
        ]
      }
    }'

List License Properties

Returns the properties of a given license. It only returns the properties a customer has access to.

Specifics


HTTP Method	GET
Method URL	`https://api.livechatinc.com/v3.6/customer/action/list_license_properties`
RTM API equivalent	-
Webhook	-

Request

Query string parameter	Required	Data type	Notes
`namespace`	No	`string`	The property namespace to retrieve.
`name`	No	`string`	The property name.

REQUEST

Copied!

curl -X GET \
  'https://api.livechatinc.com/v3.6/customer/action/list_license_properties?organization_id=123&namespace=0805e283233042b37f460ed8fbf22160&name=string_property' \
  -H 'Content-Type: application/json'

Response

Copied!

{
  "0805e283233042b37f460ed8fbf22160": {
    "string_property": "string value"
  }
}

List Group Properties

Returns the properties of a given group. It only returns the properties a customer has access to.

Specifics


HTTP Method	GET
Method URL	`https://api.livechatinc.com/v3.6/customer/action/list_group_properties`
RTM API equivalent	-
Webhook	-

Request

Query string parameter	Required	Data type	Notes
`id`	Yes	`number`	The ID of the group you want to return the properties of.
`namespace`	No	`string`	The property namespace to retrieve
`name`	No	`string`	The property name

REQUEST

Copied!

curl -X GET \
  'https://api.livechatinc.com/v3.6/customer/action/list_group_properties?organization_id=11069052&id=1&namespace=0805e283233042b37f460ed8fbf22160&name=string_property' \
  -H 'Content-Type: application/json'

Response

Copied!

{
  "0805e283233042b37f460ed8fbf22160": {
    "string_property": "string value"
  }
}

Customers

Update Customer

Specifics


Method URL	`https://api.livechatinc.com/v3.6/customer/action/update_customer`
RTM API equivalent	`update_customer`
Webhook	`customer_session_fields_updated` *

* The webhook will be sent only if the customer has active chats.

Request

Parameter	Required	Data type	Notes
`name`	No	`string`
`email`	No	`string`
`avatar`	No	`string`	The URL of the customer's avatar
`session_fields`	No	`[]object`	An array of custom object-enclosed key-value pairs. Respects the order of items.
`omnichannel`	No	`object`
`omnichannel.fbmessenger`	No	`object`
`omnichannel.fbmessenger.id`	Yes	`string`	Required only when `omnichannel.fbmessenger` is included.
`omnichannel.fbmessenger.name`	No	`string`
`omnichannel.fbmessenger.first_name`	No	`string`
`omnichannel.fbmessenger.last_name`	No	`string`
`omnichannel.fbmessenger.profile_pic`	No	`string`
`omnichannel.fbmessenger.gender`	No	`string`
`omnichannel.fbmessenger.locale`	No	`string`
`omnichannel.fbmessenger.is_verified_user`	No	`bool`
`omnichannel.twilio`	No	`object`
`omnichannel.twilio.phone_number`	Yes	`string`	Required only when `omnichannel.twilio` is included.

At least one optional parameter needs to be included in the request.

Response

No response payload (200 OK).

REQUEST

Copied!

curl -X POST \
'https://api.livechatinc.com/v3.6/customer/action/update_customer?organization_id=<organization_id>' \
-H 'Content-Type: application/json' \
-H 'Authorization: Bearer <customer_access_token>' \
-d '{
    "name": "Thomas Anderson",
    "email": "t.anderson@example.com",
    "avatar": "https://example.com/avatars/1.png",
    "session_fields": [{
    "custom_key": "custom_value"
    }, {
    "another_custom_key": "another_custom_value"
    }]
  }'

Set Customer Session Fields

Specifics


Method URL	`https://api.livechatinc.com/v3.6/customer/action/set_customer_session_fields`
RTM API equivalent	`set_customer_session_fields`
Webhook	`customer_session_fields_updated` *

* The webhook will be sent only if the customer has active chats.

Request

Parameter	Required	Data type	Notes
`session_fields`	Yes	`[]object`	An array of custom object-enclosed key-value pairs. Respects the order of items. The maximum number of keys: 100.

Users agent and referrer are updated by default using the browser’s headers.

Response

No response payload (200 OK).

REQUEST

Copied!

curl -X POST \
'https://api.livechatinc.com/v3.6/customer/action/set_customer_session_fields?organization_id=<organization_id>' \
-H 'Content-Type: application/json' \
-H 'Authorization: Bearer <customer_access_token>' \
-d '{
    "session_fields": [{
    "custom_key": "custom_value"
    }, {
    "another_custom_key": "another_custom_value"
    }]
  }'

Get Customer

Returns the info about the customer requesting it.

Specifics


Method URL	`https://api.livechatinc.com/v3.6/customer/action/get_customer`
RTM API equivalent	`get_customer`
Webhook	-

Response


`name`	The customer's name. Returned only if set.
`email`	The customer's email. Returned only if set.
`avatar`	The customer's avatar. Returned only if set.
`phone_number`	The customer's phone number. Returned only if set.
`session_fields`	An array of custom object-enclosed key:value pairs. Returned only if set. Available for the session duration.
`omnichannel`	An object of the customer's omnichannel data.

REQUEST

Copied!

curl -X POST \
'https://api.livechatinc.com/v3.6/customer/action/get_customer?organization_id=<organization_id>' \
-H 'Content-Type: application/json' \
-H 'Authorization: Bearer <customer_access_token>' \
-d '{}'

Response

Copied!

{
  "id": "b7eff798-f8df-4364-8059-649c35c9ed0c",
  "type": "customer",
  "name": "Thomas Anderson", // optional
  "email": "t.anderson@example.com", // optional
  "avatar": "https://example.com/avatars/1.jpg", // optional
  "session_fields": [{ // optional
  "custom_key": "custom_value"
  }, {
  "another_custom_key": "another_custom_value"
  }]
}

Status

List Group Statuses

Specifics


Method URL	`https://api.livechatinc.com/v3.6/customer/action/list_group_statuses`
RTM API equivalent	`list_group_statuses`
Webhook	-

Request

Parameter	Required	Data type	Notes
`all`	No	`bool`	When set to `true`, you will get statuses of all the groups.
`group_ids`	No	`array`	A table of groups' IDs

One of the optional parameters needs to be included in the request.

Response

No response payload (200 OK).

Response


`Group Not Found`	If you send `group_id` of a group that doesn't exists, the id won't be included in the resposne.

REQUEST

Copied!

curl -X POST \
  'https://api.livechatinc.com/v3.6/customer/action/list_group_statuses?organization_id=<organization_id>' \
  -H 'Content-Type: application/json' \
  -H 'Authorization: Bearer <customer_access_token>' \
  -d '{
    "all": true
    }'

Response

Copied!

{
  "groups_status": {
  //1,2,3 are group ids, online/offline/online_for_queue are statuses of the groups

  1: "online",
  2: "offline",
  3: "online_for_queue"
  }
}

Other

Check Goals

Customer can use this method to trigger checking if goals were achieved. Then, Agents receive the information. You should call this method to provide goals parameters for the server when the customers limit is reached. Works only for offline Customers.

Specifics


Method URL	`https://api.livechatinc.com/v3.6/customer/action/check_goals`
RTM API equivalent	-
Webhook	-

Request

Parameter	Required	Data type	Notes
`session_fields`	Yes	`[]object`	An array of custom object-enclosed key-value pairs.
`group_id`	Yes	`number`
`page_url`	Yes	`string`

Response

No response payload (200 OK).

REQUEST

Copied!

curl -X POST \
'https://api.livechatinc.com/v3.6/customer/action/check_goals?organization_id=<organization_id>' \
-H 'Content-Type: application/json' \
-H 'Authorization: Bearer <customer_access_token>' \
-d '{
    "page_url": "https://mypage.com",
    "session_fields": [{
    "custom_key": "custom_value"
    }, {
    "another_custom_key": "another_custom_value"
    }],
    "group_id": 0
  }'

Get Form

Returns an empty ticket form of a prechat or postchat survey.

Specifics


Method URL	`https://api.livechatinc.com/v3.6/customer/action/get_form`
RTM API equivalent	`get_form`
Webhook	-

Request

Parameter	Required	Data type	Notes
`group_id`	Yes	`number`	The ID of the group from which you want the form.
`type`	Yes	`string`	The form type. Possible values: `prechat` or `postchat`.

Response


`enabled`	When set to `true`, the form is enabled and the `form` object is returned. Prechat/postchat survey can be disabled in the LiveChat Agent App UI.
`form`	The Form data structure.

REQUEST

Copied!

curl -X POST \
  'https://api.livechatinc.com/v3.6/customer/action/get_form?organization_id=<organization_id>' \
  -H 'Content-Type: application/json' \
  -H 'Authorization: Bearer <customer_access_token>' \
  -d '{
    "group_id": 0,
    "type": "prechat"
    }'

Response

Copied!

{
  "form": {
    // "Form" object
  },
  "enabled": true
}

Get Predicted Agent

Gets the predicted agent - the one the customer will chat with when the chat starts. To use this method, the customer needs to be logged in, which can be done via the login method.

Specifics


Method URL	`https://api.livechatinc.com/v3.6/customer/action/get_predicted_agent`
RTM API equivalent	`get_predicted_agent`
Webhook	-

Response

Field	Data type	Notes
`queue`	`bool`	True if the chat will be queued; false otherwise.

REQUEST

Copied!

curl -X POST \
  'https://api.livechatinc.com/v3.6/customer/action/get_predicted_agent?organization_id=<organization_id>' \
  -H 'Content-Type: application/json' \
  -H 'Authorization: Bearer <customer_access_token>' \
  -d '{}'

Response

Copied!

{
  "agent": {
    "id": "b5657aff34dd32e198160d54666df9d8",
    "name": "Agent Smith",
    "avatar": "https://example.avatar/example.com",
    "is_bot": false,
    "job_title": "support hero",
    "type": "agent"
  },
  "queue": false
}

Get URL Info

It returns the info on a given URL.

Specifics


Method URL	`https://api.livechatinc.com/v3.6/customer/action/get_url_info`
RTM API equivalent	`get_url_info`
Webhook	-

Request

Parameter	Required	Data type	Notes
`url`	Yes	`string`	A valid website URL.

Response

Field	Data type	Notes
`image_url`	`string`	URL of the minified image hosted on the LiveChat's CDN
`image_original_url`	`string`	URL of the original image

REQUEST

Copied!

curl -X POST \
  'https://api.livechatinc.com/v3.6/customer/action/get_url_info?organization_id=<organization_id>' \
  -H 'Content-Type: application/json' \
  -H 'Authorization: Bearer <customer_access_token>' \
  -d '{
    "url": "https://livechatinc.com"
    }'

Response

Copied!

{
  "title": "LiveChat | Live Chat Software and Help Desk Software",
  "description": "LiveChat - premium live chat software and help desk software for business. Over 24 000 companies from 150 countries use LiveChat. Try now, chat for free!",
  "image_url": "https://example.com/image.png",
  "image_original_url": "https://example-original-url.com/image.png",
  "image_width": 200,
  "image_height": 200,
  "url": "https://livechatinc.com"
}

Mark Events As Seen

Specifics


Method URL	`https://api.livechatinc.com/v3.6/customer/action/mark_events_as_seen`
RTM API equivalent	`mark_events_as_seen`
Webhook	`events_marked_as_seen`

Request

Parameter	Required	Data type	Notes
`chat_id`	Yes	`string`
`seen_up_to`	Yes	`string`	The RFC 3339 date-time format.

Response

No response payload (200 OK).

REQUEST

Copied!

curl -X POST \
  'https://api.livechatinc.com/v3.6/customer/action/mark_events_as_seen?organization_id=<organization_id>' \
  -H 'Content-Type: application/json' \
  -H 'Authorization: Bearer <customer_access_token>' \
  -d '{
    "chat_id": "PJ0MRSHTDG",
    "seen_up_to": "2017-10-12T15:19:21.010200Z"
    }'

Accept Greeting

Marks an incoming greeting as seen.

How it's implemented in LiveChat:

The Chat Widget uses this method to inform that a customer has seen a greeting. Based on that, the Reports section displays the greetings that were actually seen by Customers, not all the sent greetings. If a customer started a chat from a greeting, but the Accept Method wasn't executed, the greeting is still counted as seen in Reports.

Specifics


Method URL	`https://api.livechatinc.com/v3.6/customer/action/accept_greeting`
RTM API equivalent	`accept_greeting`
Webhook	-

Request

Parameter	Required	Data type	Notes
`greeting_id`	Yes	`number`	The ID of the greeting configured within the license to accept.
`unique_id`	Yes	`string`	The ID of the greeting to accept. You can get it from the `incoming_greeting` push.

Response

No response payload (200 OK).

REQUEST

Copied!

curl -X POST \
  'https://api.livechatinc.com/v3.6/customer/action/accept_greeting?organization_id=<organization_id>' \
  -H 'Content-Type: application/json' \
  -H 'Authorization: Bearer <customer_access_token>' \
  -d '{
    "greeting_id": 7,
    "unique_id": "Q10X0W041P"
    }'

Cancel Greeting

Cancels a greeting (an invitation to the chat). For example, Customers could cancel greetings by minimalizing the chat widget with a greeting.

Specifics


Method URL	`https://api.livechatinc.com/v3.6/customer/action/cancel_greeting`
RTM API equivalent	`cancel_greeting`
Webhook	-

Request

Parameter	Required	Data type	Notes
`unique_id`	Yes	`string`	The ID of the greeting to cancel. You can get it from the `incoming_greeting` push.

Response

No response payload (200 OK).

REQUEST

Copied!

curl -X POST \
  'https://api.livechatinc.com/v3.6/customer/action/cancel_greeting?organization_id=<organization_id>' \
  -H 'Content-Type: application/json' \
  -H 'Authorization: Bearer <customer_access_token>' \
  -d '{
    "unique_id": "Q10X0W041P"
    }'

Send Greeting Button Clicked

Specifics


Method URL	`https://api.livechatinc.com/v3.6/customer/action/send_greeting_button_clicked`
RTM API equivalent	`send_greeting_button_clicked`
Webhook	-

Request

Parameter	Required	Data type	Notes
`greeting_unique_id`	Yes	`string`	A unique greeting ID. You can get it from the `incoming_greeting` push.
`button_id`	Yes	`string`	The greeting button ID.

Response

No response payload (200 OK).

REQUEST

Copied!

curl -X POST \
  'https://api.livechatinc.com/v3.6/customer/action/send_greeting_button_clicked?organization_id=<organization_id>' \
  -H 'Content-Type: application/json' \
  -H 'Authorization: Bearer <customer_access_token>' \
  -d '{
    "greeting_unique_id": "Q10X0W041P",
    "button_id": "20ff0b3f-fbed-49f4-b13f-788c9ec66f03"
  }'

Request Email Verification

Requests the verification of the customer's email address by sending them a verification email with the identity confirmation link.

Once the customer verifies their identity, we'll send a POST callback to the URL you provided in the callback_uri request parameter. The callback will contain the verified email in the payload.

The identity verification mechanism has the following constraints:

We'll store multiple verification requests until a customer confirms their identity. Once the identity is confirmed, we'll send a callback only for the 10 most recent verification requests, not for all stored requests.
Seven days after the last verification request, all callbacks are voided and, as a result, won't be sent.
If a customer has already verified their email, the callback will be sent immediately, without prompting the customer to verify it again.

Specifics


Method URL	`https://api.livechatinc.com/v3.6/customer/action/request_email_verification`
RTM API equivalent	-
Webhook	-

Request

Parameter	Required	Data type	Notes
`callback_uri`	Yes	`string`	The URI to be called after the customer confirms their email address. Should return 200 code. There are no retries.

Response

No response payload (200 OK).

REQUEST

Copied!

curl -X POST \
  'https://api.livechatinc.com/v3.6/customer/action/request_email_verification?organization_id=<organization_id>' \
  -H 'Content-Type: application/json' \
  -H 'Authorization: Bearer <customer_access_token>' \
  -d '{
    "callback_uri": "http://example.com"
    }'

Webhooks

Here's what you need to know about webhooks:

Webhooks notify you when specific events are triggered.
They can be generated by both Web and RTM API actions.
When using RTM API, you can be also notified about events with pushes.
Webhooks and pushes have similar payloads.
There's a limit of three weebhoks for every action a Client ID can register.

See webhook methods See webhook payloads

Errors

General error format

Copied!

{
  "error": {
    "type": "misdirected_request",
    "message": "Wrong region",
    "data": {
      // optional
      "region": "dal"
    }
  }
}

Possible errors

Error type	Default message	Description
`authentication`	Authentication error	An invalid or expired access token.
`authorization`	Authorization error	User is not allowed to perform the action.
`chat_anonymized`	Chat anonymized	The request couldn't be performed on an anonymized chat.
`chat_inactive`	Chat is inactive	An action that requires an active thread performed on a chat with no active threads.
`customer_banned`	Customer is banned	The customer had been banned.
`entity_too_large`	Upload limit exceeded (10MB).	Client's request is too large.
`greeting_not_found`	Greeting not found
`group_not_found`	Group not found
`group_offline`	Group is offline	Thrown in response to Get Predicted Agent.
`group_unavailable`	No agent available for group	Thrown in response to Get Predicted Agent. The group is online, but there are no available Agents.
`groups_offline`	Groups offline
`internal`	Internal server error
`license_expired`	License expired	The end of license trial or subcription.
`license_not_found`	License not found	License with the specified ID doesn't exist.
`limit_reached`	Limit reached	Resource cannot be created/modified because the change would exceed the limit
`misdirected_request`	Wrong region	Client's request should be performed to another region. The correct region is returned in the optional data object – this is where the client should be connected.
`request_timeout`	Request timed out	Timeout threshold is 15 seconds.
`service_unavailable`	Service unavailable	New requests are temporarily not being accepted.
`too_many_requests`	Too many requests	The request's rate limit was exceeded. It'll be unblocked automatically after some time.
`unsupported_version`	Cannot call unsupported API versions.	Unsupported protocol version.
`validation`	Wrong format of request
`wrong_product_version`	Wrong product version	License is not LiveChat 3 (probably still LiveChat 2).

Contact us

If you found a bug or a typo, you can let us know directly on GitHub. In case of any questions or feedback, don't hesitate to contact us at developers@text.com. We'll be happy to hear from you!